wplay88 Privacy Policy

1 Introduction

wplay88 ("wplay88," "we," "us," "our") is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy ("Policy") describes how wplay88 collects, uses, stores, shares, and protects personal information in connection with your use of the wplay88 website, mobile platform, games, and related services (collectively, the "Platform").

This Policy applies to all registered players and visitors of the wplay88 Platform, including players based in the Philippines and any other jurisdiction where wplay88 operates. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact us to close your account.

wplay88 processes personal data in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as administered by the National Privacy Commission (NPC) of the Philippines.

2 Personal Data We Collect

wplay88 collects personal data through several channels: directly from you when you register or use the Platform, automatically through your use of the Platform, and from third parties where permitted by law. The categories of personal data we collect include:

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify the 21+ age requirement)
• Nationality and country of residence
• Email address and mobile number
• Username and encrypted password
• Copies of identity documents submitted for KYC (Know Your Customer) verification, such as a Philippine National ID, passport, driver's licence, or SSS/GSIS card

• GCash or PayMaya account details (mobile number associated with the e-wallet)
• Bank account details for BPI, BDO, or Metrobank transfers (account name and number)
• Deposit and withdrawal history, including amounts in Philippine Peso (PHP)
• Bonus and promotional transaction records

• Game history, bet amounts, win/loss records, and session durations
• Sports betting selections and wager history
• Responsible gaming tool usage (deposit limits set, self-exclusion requests)
• Customer support interactions and complaint records

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session timestamps and login history
• Cookie identifiers and similar tracking technologies (see Section 6)

wplay88 does not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect biometric data, health information, or political opinions.

3 How We Use Your Personal Data

wplay88 uses the personal data we collect for the following purposes:

wplay88 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

4 Legal Basis for Processing

wplay88 processes your personal data on the following legal bases under the Data Privacy Act of 2012 (RA 10173) and applicable regulations:

• Contractual necessity: Processing is necessary to perform the contract between you and wplay88 — specifically, to operate your account, process transactions, and deliver gaming services.
• Legal obligation: Processing is required to comply with applicable Philippine laws and regulations, including KYC requirements, AML obligations, and responsible gaming mandates.
• Legitimate interests: Processing is necessary for wplay88's legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and non-essential cookies, wplay88 relies on your explicit consent, which you may withdraw at any time.

5 Data Sharing and Disclosure

wplay88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors and e-wallet providers: GCash, PayMaya, BPI, BDO, and Metrobank receive the minimum data necessary to process your financial transactions.
• Game providers: Licensed game developers and live dealer studios receive session and wagering data necessary to deliver their games on the wplay88 Platform.
• Identity verification services: Third-party KYC providers may process your identity documents to verify your age and identity in compliance with regulatory requirements.
• Regulatory and law enforcement authorities: wplay88 may disclose personal data to PAG COR, the National Privacy Commission, or other competent Philippine authorities where required by law, court order, or regulatory obligation.
• Fraud prevention and security partners: We may share technical and transactional data with specialist fraud detection services to protect the integrity of the Platform and all players.
• Professional advisers: Lawyers, auditors, and accountants may access personal data where strictly necessary in the course of providing professional services to wplay88.

All third parties with whom wplay88 shares personal data are contractually required to process that data only for the specified purpose, to maintain appropriate security standards, and to comply with applicable Philippine data protection law. wplay88 remains responsible for ensuring that any third-party processing is conducted lawfully and securely.

6 Cookies and Tracking Technologies

wplay88 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. The types of cookies we use are as follows:

• Strictly necessary cookies: These are essential for the Platform to function. They enable core features such as account login, session management, and security. These cookies cannot be disabled.
• Functional cookies: These remember your preferences, such as your preferred language and display settings, to provide a more personalised experience.
• Analytics cookies: These help us understand how players use the Platform — which pages are visited most, how long sessions last, and where errors occur. This data is used in aggregate form to improve the Platform.
• Marketing cookies: With your consent, these cookies allow wplay88 to deliver relevant promotional content based on your gaming interests and activity on the Platform.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate.

wplay88 does not use cookies to track your activity on third-party websites unrelated to the wplay88 Platform.

7 Data Retention

wplay88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with Philippine AML and regulatory requirements.
• Financial and transaction data: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• Gaming and behavioural data: Retained for three (3) years from the date of the activity, or longer where required for dispute resolution or regulatory purposes.
• Customer support records: Retained for three (3) years from the date of the interaction.
• Marketing consent records: Retained until you withdraw your consent, plus one (1) year thereafter as evidence of the consent given.
• Technical and device data: Retained for twelve (12) months from the date of collection, unless required for longer for security or fraud investigation purposes.

When personal data is no longer required, wplay88 will securely delete or anonymise it in accordance with our internal data disposal procedures.

8 Data Security

wplay88 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL (Secure Socket Layer) encryption for all data transmitted between your device and the wplay88 Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that only authorised wplay88 personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits and penetration testing conducted by independent cybersecurity specialists.
• Two-factor authentication (2FA) available for player accounts to add an additional layer of login security.
• Continuous monitoring of the Platform for suspicious activity, fraud attempts, and unauthorised access.

Despite these measures, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, wplay88 will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Data Privacy Act of 2012.

You are responsible for maintaining the confidentiality of your wplay88 account credentials. If you suspect that your account has been compromised, please contact us immediately at [email protected].

9 Your Data Privacy Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by wplay88:

• Right to be informed: You have the right to know what personal data wplay88 collects about you and how it is used. This Policy fulfils that obligation.
• Right of access: You may request a copy of the personal data wplay88 holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to wplay88's legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to wplay88's overriding legal obligations.
• Right to data portability: You may request that wplay88 provide your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to lodge a complaint: If you believe that wplay88 has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact the wplay88 Data Privacy team at [email protected] with the subject line "Data Privacy Request." We will respond to your request within thirty (30) days in accordance with the requirements of RA 10173.

10 Children's Privacy

The wplay88 Platform is strictly intended for adults aged 21 years and above. wplay88 does not knowingly collect personal data from individuals under the age of 21. The minimum legal age for participation in casino-style gambling and online betting in the Philippines is 21 years, and wplay88 enforces this requirement through mandatory age verification during the registration process.

If wplay88 becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the personal data in question, and return any deposits made to the original payment method after deducting any bonuses received.

If you are a parent or guardian and believe that your child has registered on the wplay88 Platform, please contact us immediately at [email protected].

11 Third-Party Links

The wplay88 Platform may contain references to third-party services, such as payment providers and game developers. wplay88 is not responsible for the privacy practices of any third-party service. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the wplay88 Platform.

wplay88 does not control the content or data practices of third-party websites or services and accepts no liability for any loss or damage arising from your use of such services.

12 Changes to This Privacy Policy

wplay88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, wplay88 will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree with the changes, you must cease using the Platform and may request account closure by contacting us at [email protected].

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way wplay88 handles your personal data, please contact our Data Privacy team:

• Email: [email protected]
• Subject line for data requests: Data Privacy Request
• Response time: Within 30 days of receipt
• Support hours: 24 hours a day, 7 days a week
• Languages: English and Filipino

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.